Contact Support

If you have issues anywhere within VidGrid, you can reach out to our support team! We're around M-F 9am - 5pm CST.

Written by Glenn Oslin
Updated over a week ago

Reset Password

How to reset a user's password.

Written by Glenn Oslin
Updated over a week ago

Record button is missing

I do not see the record button when I log into VidGrid

Written by Glenn Oslin
Updated over a week ago

Download a Video

Can I save my video to my computer?

Written by Glenn Oslin
Updated over a week ago

How can I adjust playback speed?

Easily change the playback speed of your video when viewing.

Written by Glenn Oslin
Updated over a week ago

Supported File Upload Formats

What file types does VidGrid support for uploading existing content?

Written by Glenn Oslin
Updated over a week ago

Supported Browsers and Operating Systems

Will VidGrid work on my browser and operating system?

Written by Glenn Oslin
Updated over a week ago

Enabling Screen Recording Permission on macOS Catalina (10.15)

How to allow screen recording on your Mac with version 10.15

Written by Glenn Oslin
Updated over a week ago

Recorder Not Launching

How do I get the recorder to launch?

Written by Glenn Oslin
Updated over a week ago

Recording failed to start

What to do if the Windows recorder displays "recording failed to start"

Written by Glenn Oslin
Updated over a week ago

Windows "N" Versions

Computers running Windows N or Windows NK editions must download the Media Feature Pack from Microsoft to use the recorder.

Written by Glenn Oslin
Updated over a week ago

Copying my course breaks my video assignments

"The assignment is not configured yet"

Written by Glenn Oslin
Updated over a week ago

Recovering Your Video If It Didn't Auto-Upload

How do I find my video if it did not automatically upload to VidGrid?

Written by Glenn Oslin
Updated over a week ago

Webcam Is Not Working

Problem: My webcam is not displaying.

Written by Glenn Oslin
Updated over a week ago

Session Has Expired

What does it mean when my recorder says "session has expired"?

Written by Glenn Oslin
Updated over a week ago

Video Access Error

This video is no longer available. The account that owns this video has been deactivated.

Written by Glenn Oslin
Updated over a week ago

To See This Video You Need to Log In

What if I get a message saying I need to log in to view a video?

Written by Glenn Oslin
Updated over a week ago

Network Connectivity Issues and Custom Proxies

When launching the VidGrid recorder, you may encounter an error such as the following: "IOException. Check network connection."

Written by Glenn Oslin
Updated over a week ago

Support Chat broken in Firefox

Firefox browser settings can hide the support chat icon.

Written by Ryan Schroeder
Updated over a week ago