FAQs

See what answers we have for commonly asked question on the Grid.

Ryan Schroeder avatar Glenn Oslin avatar
17 articles in this collection
Written by Ryan Schroeder and Glenn Oslin
Troubleshooting

Recorder Not Launching

How do I get the recorder to launch?
Glenn Oslin avatar
Written by Glenn Oslin
Updated over a week ago

Windows "N" Versions

Computers running Windows N or Windows NK editions must download the Media Feature Pack from Microsoft to use the recorder.
Glenn Oslin avatar
Written by Glenn Oslin
Updated over a week ago

Copying my course breaks my video assignments

"The assignment is not configured yet"
Glenn Oslin avatar
Written by Glenn Oslin
Updated over a week ago

Recovering Your Video If It Didn't Auto-Upload

How do I find my video if it did not automatically upload to VidGrid?
Glenn Oslin avatar
Written by Glenn Oslin
Updated over a week ago

Webcam Is Not Working

Problem: My webcam is not displaying.
Glenn Oslin avatar
Written by Glenn Oslin
Updated over a week ago

Session Has Expired

What does it mean when my recorder says "session has expired"?
Glenn Oslin avatar
Written by Glenn Oslin
Updated over a week ago

Video Access Error

This video is no longer available. The account that owns this video has been deactivated.
Glenn Oslin avatar
Written by Glenn Oslin
Updated over a week ago

To See This Video You Need to Log In

What if I get a message saying I need to log in to view a video?
Glenn Oslin avatar
Written by Glenn Oslin
Updated over a week ago

Network Connectivity Issues and Custom Proxies

When launching the VidGrid recorder, you may encounter an error such as the following: "IOException. Check network connection."
Glenn Oslin avatar
Written by Glenn Oslin
Updated over a week ago

Support Chat broken in Firefox

Firefox browser settings can hide the support chat icon.
Ryan Schroeder avatar
Written by Ryan Schroeder
Updated over a week ago