VidGrid

If you have issues anywhere within VidGrid, you can reach out to our support team! We're around M-F 9am - 5pm CST.

Contact Support

Ryan Schroeder

See what answers we have for commonly asked question on the Grid.

FAQs

Reset Password

I do not see the record button when I log into VidGrid

Record button is missing

Download a Video

Easily change the playback speed of your video when viewing.

How can I adjust playback speed?

What file types does VidGrid support for uploading existing content?

Supported File Upload Formats

Will VidGrid work on my browser and operating system?

Supported Browsers and Operating Systems

Common Qs

There are a few items to be aware of to ensure a student's grade is entered into the gradebook when using the Quiz LTI

Troubleshoot Quiz Grade not Submitting

Enabling browser cookies to login and view/create videos.

Third Party Cookies Blocked

Directions for clearing cache in each browser

How to Clear Browser Cache

How to allow screen recording on your Mac with version 10.15

Enabling Screen Recording Permission on macOS Catalina (10.15)

Recorder Not Launching

What to do if the Windows recorder displays "recording failed to start"

Recording failed to start

Computers running Windows N or Windows NK editions must download the Media Feature Pack from Microsoft to use the recorder.

Windows "N" Versions

Copying my course breaks my video assignments

How do I find my video if it did not automatically upload to VidGrid?

Recovering Your Video If It Didn't Auto-Upload

Webcam Is Not Working

If your video fails to upload or VidGrid doesn't like the format, doing these simple steps could help.

Fix Large or Unaccepted Videos with Handbrake

What does it mean when my recorder says "session has expired"?

Session Has Expired

This video is no longer available. The account that owns this video has been deactivated.

Video Access Error

When launching the VidGrid recorder, you may encounter an error such as the following: "IOException. Check network connection."

Network Connectivity Issues and Custom Proxies

Firefox browser settings can hide the support chat icon.

Support Chat broken in Firefox

Troubleshooting

Video Tutorials

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.