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FAQs
See what answers we have for commonly asked question on the Grid.
Glenn Oslin avatarRyan Schroeder avatar
By Glenn and 1 other2 authors22 articles
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Common Qs


Reset Password
Record button is missing
Download a Video
How can I adjust playback speed?
Supported File Upload Formats
Supported Browsers and Operating Systems

Troubleshooting


Troubleshoot Quiz Grade not Submitting
Third Party Cookies Blocked
How to Clear Browser Cache
Enabling Screen Recording Permission on macOS Catalina (10.15)
Recorder Not Launching
Recording failed to start
Windows "N" Versions
Copying my course breaks my video assignments
Recovering Your Video If It Didn't Auto-Upload
Webcam Is Not Working
Fix Large or Unaccepted Videos with Handbrake
Session Has Expired
Video Access Error
Network Connectivity Issues and Custom Proxies
Support Chat broken in Firefox
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