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FAQs
See what answers we have for commonly asked question on the Grid.
22 articles in this collection
Written by
Ryan Schroeder
and
Glenn Oslin
Contact Support
If you have issues anywhere within VidGrid, you can reach out to our support team! We're around M-F 9am - 5pm CST.
Written by
Glenn Oslin
Updated over a week ago
Common Qs
Reset Password
How to reset a user's password.
Written by
Glenn Oslin
Updated over a week ago
Record button is missing
I do not see the record button when I log into VidGrid
Written by
Glenn Oslin
Updated over a week ago
Download a Video
Can I save my video to my computer?
Written by
Glenn Oslin
Updated over a week ago
How can I adjust playback speed?
Easily change the playback speed of your video when viewing.
Written by
Glenn Oslin
Updated over a week ago
Supported File Upload Formats
What file types does VidGrid support for uploading existing content?
Written by
Glenn Oslin
Updated over a week ago
Supported Browsers and Operating Systems
Will VidGrid work on my browser and operating system?
Written by
Glenn Oslin
Updated over a week ago
Troubleshooting
Troubleshoot Quiz Grade not Submitting
There are a few items to be aware of to ensure a student's grade is entered into the gradebook when using the Quiz LTI
Written by
Ryan Schroeder
Updated over a week ago
Third Party Cookies Blocked
Enabling browser cookies to login and view/create videos.
Written by
Glenn Oslin
Updated over a week ago
How to Clear Browser Cache
Directions for clearing cache in each browser
Written by
Glenn Oslin
Updated over a week ago
Enabling Screen Recording Permission on macOS Catalina (10.15)
How to allow screen recording on your Mac with version 10.15
Written by
Glenn Oslin
Updated over a week ago
Recorder Not Launching
How do I get the recorder to launch?
Written by
Glenn Oslin
Updated over a week ago
Recording failed to start
What to do if the Windows recorder displays "recording failed to start"
Written by
Glenn Oslin
Updated over a week ago
Windows "N" Versions
Computers running Windows N or Windows NK editions must download the Media Feature Pack from Microsoft to use the recorder.
Written by
Glenn Oslin
Updated over a week ago
Copying my course breaks my video assignments
"The assignment is not configured yet"
Written by
Glenn Oslin
Updated over a week ago
Recovering Your Video If It Didn't Auto-Upload
How do I find my video if it did not automatically upload to VidGrid?
Written by
Glenn Oslin
Updated over a week ago
Webcam Is Not Working
Problem: My webcam is not displaying.
Written by
Glenn Oslin
Updated over a week ago
Fix Large or Unaccepted Videos with Handbrake
If your video fails to upload or VidGrid doesn't like the format, doing these simple steps could help.
Written by
Ryan Schroeder
Updated over a week ago
Session Has Expired
What does it mean when my recorder says "session has expired"?
Written by
Glenn Oslin
Updated over a week ago
Video Access Error
This video is no longer available. The account that owns this video has been deactivated.
Written by
Glenn Oslin
Updated over a week ago
Network Connectivity Issues and Custom Proxies
When launching the VidGrid recorder, you may encounter an error such as the following: "IOException. Check network connection."
Written by
Glenn Oslin
Updated over a week ago
Support Chat broken in Firefox
Firefox browser settings can hide the support chat icon.
Written by
Ryan Schroeder
Updated over a week ago