FAQs

See what answers we have for commonly asked question on the Grid.

22 articles in this collection
Written by Ryan Schroeder and Glenn Oslin

Contact Support

If you have issues anywhere within VidGrid, you can reach out to our support team! We're around M-F 9am - 5pm CST.

Written by Glenn Oslin
Updated this week

Common Qs

Reset Password

How to reset a user's password.

Written by Glenn Oslin
Updated this week

Record button is missing

I do not see the record button when I log into VidGrid

Written by Glenn Oslin
Updated this week

Download a Video

Can I save my video to my computer?

Written by Glenn Oslin
Updated this week

How can I adjust playback speed?

Easily change the playback speed of your video when viewing.

Written by Glenn Oslin
Updated this week

Supported File Upload Formats

What file types does VidGrid support for uploading existing content?

Written by Glenn Oslin
Updated this week

Supported Browsers and Operating Systems

Will VidGrid work on my browser and operating system?

Written by Glenn Oslin
Updated this week

Troubleshooting

Troubleshoot Quiz Grade not Submitting

There are a few items to be aware of to ensure a student's grade is entered into the gradebook when using the Quiz LTI

Written by Ryan Schroeder
Updated this week

Third Party Cookies Blocked

Enabling browser cookies to login and view/create videos.

Written by Glenn Oslin
Updated this week

How to Clear Browser Cache

Directions for clearing cache in each browser

Written by Glenn Oslin
Updated this week

Enabling Screen Recording Permission on macOS Catalina (10.15)

How to allow screen recording on your Mac with version 10.15

Written by Glenn Oslin
Updated this week

Recorder Not Launching

How do I get the recorder to launch?

Written by Glenn Oslin
Updated this week

Recording failed to start

What to do if the Windows recorder displays "recording failed to start"

Written by Glenn Oslin
Updated this week

Windows "N" Versions

Computers running Windows N or Windows NK editions must download the Media Feature Pack from Microsoft to use the recorder.

Written by Glenn Oslin
Updated this week

Copying my course breaks my video assignments

"The assignment is not configured yet"

Written by Glenn Oslin
Updated this week

Recovering Your Video If It Didn't Auto-Upload

How do I find my video if it did not automatically upload to VidGrid?

Written by Glenn Oslin
Updated this week

Webcam Is Not Working

Problem: My webcam is not displaying.

Written by Glenn Oslin
Updated this week

Fix Large or Unaccepted Videos with Handbrake

If your video fails to upload or VidGrid doesn't like the format, doing these simple steps could help.

Written by Ryan Schroeder
Updated this week

Session Has Expired

What does it mean when my recorder says "session has expired"?

Written by Glenn Oslin
Updated this week

Video Access Error

This video is no longer available. The account that owns this video has been deactivated.

Written by Glenn Oslin
Updated this week

Network Connectivity Issues and Custom Proxies

When launching the VidGrid recorder, you may encounter an error such as the following: "IOException. Check network connection."

Written by Glenn Oslin
Updated this week

Support Chat broken in Firefox

Firefox browser settings can hide the support chat icon.

Written by Ryan Schroeder
Updated this week