Contact Support

If you have issues anywhere within VidGrid, you can reach out to our support team! We're around M-F 9am - 5pm CST.

Written by Glenn Oslin
Updated over a week ago

Reset Password

How to reset a user's password.

Written by Glenn Oslin
Updated over a week ago

Record button is missing

I do not see the record button when I log into VidGrid

Written by Glenn Oslin
Updated over a week ago

Download a Video

Can I save my video to my computer?

Written by Glenn Oslin
Updated over a week ago

How can I adjust playback speed?

Easily change the playback speed of your video when viewing.

Written by Glenn Oslin
Updated over a week ago

Supported File Upload Formats

What file types does VidGrid support for uploading existing content?

Written by Glenn Oslin
Updated over a week ago

Supported Browsers and Operating Systems

Will VidGrid work on my browser and operating system?

Written by Glenn Oslin
Updated over a week ago

Enabling Screen Recording Permission on macOS Catalina (10.15)

How to allow screen recording on your Mac with version 10.15

Written by Glenn Oslin
Updated over a week ago

Recorder Not Launching

How do I get the recorder to launch?

Written by Glenn Oslin
Updated over a week ago

Recording failed to start

What to do if the Windows recorder displays "recording failed to start"

Written by Glenn Oslin
Updated over a week ago

Windows "N" Versions

Computers running Windows N or Windows NK editions must download the Media Feature Pack from Microsoft to use the recorder.

Written by Glenn Oslin
Updated over a week ago

Copying my course breaks my video assignments

"The assignment is not configured yet"

Written by Glenn Oslin
Updated over a week ago

Recovering Your Video If It Didn't Auto-Upload

How do I find my video if it did not automatically upload to VidGrid?

Written by Glenn Oslin
Updated over a week ago

Webcam Is Not Working

Problem: My webcam is not displaying.

Written by Glenn Oslin
Updated over a week ago

Fix Large or Unaccepted Videos with Handbrake

If your video fails to upload or VidGrid doesn't like the format, doing these simple steps could help.

Written by Ryan Schroeder
Updated over a week ago

Session Has Expired

What does it mean when my recorder says "session has expired"?

Written by Glenn Oslin
Updated over a week ago

Video Access Error

This video is no longer available. The account that owns this video has been deactivated.

Written by Glenn Oslin
Updated over a week ago

To See This Video You Need to Log In

What if I get a message saying I need to log in to view a video?

Written by Glenn Oslin
Updated over a week ago

Network Connectivity Issues and Custom Proxies

When launching the VidGrid recorder, you may encounter an error such as the following: "IOException. Check network connection."

Written by Glenn Oslin
Updated over a week ago

Support Chat broken in Firefox

Firefox browser settings can hide the support chat icon.

Written by Ryan Schroeder
Updated over a week ago