VidGrid

If you have issues anywhere within VidGrid, you can reach out to our support team! We're around M-F 9am - 5pm CST.

Contact Support

See what answers we have for commonly asked question on the Grid.

I do not see the record button when I log into VidGrid

Easily change the playback speed of your video when viewing.

What file types does VidGrid support for uploading existing content?

Will VidGrid work on my browser and operating system?

There are a few items to be aware of to ensure a student's grade is entered into the gradebook when using the Quiz LTI

Enabling browser cookies to login and view/create videos.

Directions for clearing cache in each browser

How to allow screen recording on your Mac with version 10.15

What to do if the Windows recorder displays "recording failed to start"

Computers running Windows N or Windows NK editions must download the Media Feature Pack from Microsoft to use the recorder.

How do I find my video if it did not automatically upload to VidGrid?

If your video fails to upload or VidGrid doesn't like the format, doing these simple steps could help.

What does it mean when my recorder says "session has expired"?

This video is no longer available. The account that owns this video has been deactivated.

When launching the VidGrid recorder, you may encounter an error such as the following: "IOException. Check network connection."