VidGrid

If you have issues anywhere within VidGrid, you can reach out to our support team! We're around M-F 9am - 5pm CST.

Contact Support

Ryan Schroeder

See what answers we have for commonly asked question on the Grid.

FAQs

Reset Password

I do not see the record button when I log into VidGrid

Record button is missing

Download a Video

Easily change the playback speed of your video when viewing.

How can I adjust playback speed?

What file types does VidGrid support for uploading existing content?

Supported File Upload Formats

Will VidGrid work on my browser and operating system?

Supported Browsers and Operating Systems

Common Qs

There are a few items to be aware of to ensure a student's grade is entered into the gradebook when using the Quiz LTI

Troubleshoot Quiz Grade not Submitting

Enabling browser cookies to login and view/create videos.

Third Party Cookies Blocked

Directions for clearing cache in each browser

How to Clear Browser Cache

How to allow screen recording on your Mac with version 10.15

Enabling Screen Recording Permission on macOS Catalina (10.15)

Recorder Not Launching

What to do if the Windows recorder displays "recording failed to start"

Recording failed to start

Computers running Windows N or Windows NK editions must download the Media Feature Pack from Microsoft to use the recorder.

Windows "N" Versions

Copying my course breaks my video assignments

How do I find my video if it did not automatically upload to VidGrid?

Recovering Your Video If It Didn't Auto-Upload

Webcam Is Not Working

If your video fails to upload or VidGrid doesn't like the format, doing these simple steps could help.

Fix Large or Unaccepted Videos with Handbrake

What does it mean when my recorder says "session has expired"?

Session Has Expired

This video is no longer available. The account that owns this video has been deactivated.

Video Access Error

When launching the VidGrid recorder, you may encounter an error such as the following: "IOException. Check network connection."

Network Connectivity Issues and Custom Proxies

Firefox browser settings can hide the support chat icon.

Support Chat broken in Firefox

Troubleshooting

Video Tutorials

Find answers and get help from Intercom Support and Community Experts

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