If you are experiencing a message when you launch the Windows recorder and press record that says the recording failed to start, here are a few tips:
- Close out of the recorder, go to app.vidgrid.com, click Record. Sometimes a fresh launch from the app will work.
- Re-download the recorder. To do this, right-click on the Record button in the app. Choose "Download screen recorder."
- If you are running Windows 10 N or NK edition, Install Microsoft Media Feature Pack. Go to https://www.microsoft.com/en-us/software-download/mediafeaturepack. It includes a module that our recorder relies on to work and isn't installed by default on some Windows installations after the media feature pack is installed, try launching and starting a recording. if that doesn't work, try re-installing the recorder one more time.
If you are still having issues, reach out in the in-app chat or email firstname.lastname@example.org.