Sometimes things go wrong 😕. If you are seeing a message in the app or simply have a question, please reach out to us by email, or through our in-app chat on the bottom right of your screen.
Tips for getting the best help:
- Include your name, email, and phone number
- Best time to follow up (if outside of our office hours)
- The video link you are having problems with (if applicable)
- A VidGrid video! If you are able to send a video of the problem you are having, we can usually resolve very quickly.