Sometimes things go wrong 😕. If you are seeing a message in the app or simply have a question, please reach out to us by email, or through our in-app chat on the bottom right of your screen.

Tips for getting the best help:

  1. Include your name, email, and phone number 

  2. Best time to follow up (if outside of our office hours)

  3. The video link you are having problems with (if applicable)

  4. A VidGrid video! If you are able to send a video of the problem you are having, we can usually resolve very quickly.

Did this answer your question?