When accessing VidGrid through an LMS (Canvas, D2L, Blackboard, Moodle, etc), sometimes a user will get stuck on a login message that says "Click to Continue" when trying to record or view a video. If you click the button and nothing happens, this is because the browser cookies are being blocked. Here are the instructions for each browser to accept third party cookies for vidgrid.com.

Safari: (Safari 13.1 does not currently work with VidGrid, please use another browser)

Computer

  1. Go to the Safari drop-down menu (top left, beside the apple icon).
  2. Select Preferences.
  3. Click Privacy in the top panel.
  4. Uncheck Prevent Cross-site Tracking. (Note: Safari has an interesting glitch. If this is already unchecked, try checking it, then unchecking again).
  5. Refresh your page (if a normal refresh doesn't work, try clearing cache* and refreshing).
  6. If the issue continues after refresh, try going back to the Privacy tab and unchecking Block all Cookies.

  Mobile - iOS

  1. Open Settings 
  2. Scroll down and tap Safari
  3. Under Privacy & Security, untoggle Prevent Cross-site Tracking. (Note: Safari has an interesting glitch. If this is already unchecked, try checking it, then unchecking again).
  4. Refresh your page (if a normal refresh doesn't work, try clearing cache* and refreshing).
  5. If the issue continues after refresh, try going back to the Privacy tab and unchecking Block all Cookies

Chrome:

Computer

  1. Open Settings
  2. Scroll to the bottom and click on Advanced
  3. Under Privacy and security, click on Site Settings
  4. Click on Cookies and site data
  5. Make sure Block third-party cookies and site data is not toggled
  6. Refresh your page (if a normal refresh doesn't work, try clearing cache* and refreshing).

  Mobile - Android

  1. On your Android phone or tablet, open the Chrome app
  2. To the right of the address bar, tap More   Settings.
  3. Tap Site settings  Cookies.
  4. Uncheck Block third-party cookies

Firefox: 

Computer

  1. Go to the Firefox drop-down menu.
  2. Select Preferences.
  3. Click Privacy.
  4. Under Cookies, select the option 'Accept cookies from sites.'
  5. Refresh your page (if a normal refresh doesn't work, try clearing cache* and refreshing).

  Mobile

  1. Tap the menu icon. This is the icon with 3 bars. On older Android devices you'll have to press the hardware menu key and then tap More.
  2. Tap Settings.
  3. Tap Data Management
  4. Ensure that the switch for Cookies is set to ON (the switch should be blue)

Edge:

Internet Explorer: (No longer officially supported by VidGrid as of 1/1/2020)

* For instructions on clearing your cache, see this document: Clearing browser cache

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