VidGrid has a 5GB filesize limit, and some video formats don't work on our site.  You can fix both of these issues by processing a video file before uploading it to VidGrid: this will shrink the file size significantly without a noticeable loss of quality, and standardize the video's file format.  To do this, we'll use an Open Source, community-made free tool called "Handbrake":

  1. Download Handbrake from https://handbrake.fr/ and install, or download the portable version if you don't have install permission on your computer.
  2. Open the Handbrake program and choose your video by clicking "File" under source selection:  (You also can click "File > Choose Source")

3. Don't worry about all the settings: find "Destination file > Browse" and save the output file name:

4. Click the green "Start Encode" button in the top left: a progress bar will let you know how much time is left.  This may take a while depending on the length and resolution of your input video:

5. Upload the completed output video file to VidGrid - in most cases, processing the file with Handbrake will solve filesize and format issues. If you're still having trouble, please reach out to our support. 

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