VidGrid users whose computers have Windows "N" or "NK" editions must install Microsoft's Media Feature Pack to use the VidGrid recorder.
To check your version and edition of Windows, right click the start button on the Windows task bar, and select "System." Your computer's version and edition will be listed here.
If your computer has an "N" or "NK" version of Windows, you'll need to install the Media Feature Pack from Microsoft here. Make sure you download the corresponding feature pack for your version of the Windows operating system.
If you are still experiencing this issue, install any available Windows updates and then install the Media Feature Pack again.