Solution 1

Re-download VidGrid recorder: Try re-downloading the VidGrid recorder here: https://app.vidgrid.com/installRecorder.

Note: The VidGrid recorder is not supported by iPhone, iPad, or Chromebook. However, you can record natively on your iOS or Android device and upload to VidGrid.

Solution 2

Re-authenticate user: Click the Record button in your browser from app.vidgrid.com to re-authenticate the current user.

Note: Be sure the "Remember Me" check box is selected when you log in to your account; this will ensure the Recorder stays synced to your account.

Solution 3

Use a different browser: If the first two solutions fail, try using a different browser to launch the Recorder.

If you're still having trouble, feel free to give us a shout in Chat.

Solution 4

Check your Operating System:
The latest version of the recorder is supported by Windows 7+ (64-bit) and Mac 10.10 +. Go to your computer properties to check.
If you get this message, you are on a 32-bit machine:

Solution 5

Submit a ticket to your organization's IT department as there may be a firewall or security preference that is blocking the VidGrid recorder from launching.

Did this answer your question?