1. Check Network Connection
If you lose your internet connection at any point while the recorder is making network requests, an IOException will occur. To verify that you have a valid internet connection, check or reset your WiFi/Ethernet connection and attempt to search the web with any browser. If you have a valid internet connection and are still seeing an IOException, try options 2 and 3 below.
2. Use a Custom Proxy (Windows Only)
Important Note: The following actions should only be reviewed and completed by an IT professional at your organization as enabling a proxy unnecessarily may cause further problems.
Some networks require all network traffic to run through a proxy. By default, the recorder will attempt to read your system's proxy settings. If it cannot (ie. your group policy restricts users from reading proxy settings), a system administrator can manually specify a proxy for the recorder to run through (this can also be done through group policy).
- Download the ilos recorder proxy registry settings.reg file attached to this support article
- Open your Registry Editor. You can do this by searching for "regedit" in the Windows start menu.
- Choose File > Import and choose the registry file you downloaded in step 1. You should see a confirmation message saying the keys and values were added to the registry. Click OK.
- In Registry Editor, navigate to HKEY_LOCAL_MACHINE > SOFTWARE > ilosco > Recorder
- Here, you can define your proxy_host (ie. 192.168.1.1) and proxy_port (ie. 8080). If you would like the recorder to run through the specified proxy, set proxy_set to true, otherwise, set proxy_set to false.
3. Other Solutions
If you are still experiencing issues, contact your network administration team. Firewalls and overloaded networks/proxies may also be the culprit.