As an Administrator, you have the ability to limit whether or not Creators on the account can request professional captioning for a video. You can also set a max number of minutes that they can request for a particular video. You can also set a caption dictionary for commonly used words in your organization.
These settings can be found under Account Settings > Org Settings > Closed-Captioning Service.
Caption Settings:
Enable professional captioning service - this allows admins and creators to request human captions that will be applied to the video with 24 hours.
Total professional captioning minutes available for your organization - credits for pro captions can be purchased to be utilized in the app. Reach out to your account rep.
Allow creators to request professional captions - this option allows creators to use the professional captions. If this is de-selected, only VidGrid admins can request professional captions.
Max video duration a creator is allowed to request professional captions for without admin approval - If you would like an admin to approve all professional caption requests, leave this at 0. If you increase the number, that means that a creator can request captions for videos under the minute limit without approval.
Enable machine captioning service - included in base service, every creator on VidGrid has access to machine captions for their video.
Approving Captions:
When a new caption request is sent, the account admins will receive an email and an in-app notification. The request can be approved from the notification or from the Request Caption option on the video.
Note: We also offer the option for you to select a "captioning administrator" who will receive a notification every time a captioning request is made. They have the ability to approve or deny every request a Creator makes. If you are interested in this option, please contact VidGrid Support through the in-app chat.
Caption Dictionary
Add as many words as you would like for your organization. When a video is machine captioned, these words will be taken into account. Only insert commonly misspelled words into the caption dictionary.
One word per line.
Don't see captions enabled? Reach out to VidGrid support to talk about enabling captions.